1
DDD DDDDD
T23 Match the complaints (148) with the apologies
(a-h). Then listen to check.
Complaint
1 Excuse me, there's a mistake in this bill.
2 My parcel still hasn't arrived.
3 Excuse me, but why is this book wet?
4 I'm sorry but I can't eat this - I'm a
vegetarian.
5 This table is too small for eight people.
6 You forgot to text me about the party.
7 This spaghetti Bolognese isn't hot enough.
8 You're very late!
Apology
a I'm sorry. I dropped it in the bath. It was
rather stupid of me.
b I'm very sorry. Let me take it back to the
kitchen.
C I'm very sorry but there isn't a bigger table
free.
d I'm really sorry. I sent it to the wrong address.
e I'm sorry - it wasn't my fault. The train was
delayed.
f I'm sorry. I didn't realise. Have some
vegetable curry instead.
g I'm sorry, I completely forgot.
h I'm really sorry, madam. I added €10 by
mistake.