1 Read the model text and choose the correct answers.
1 Why did the author write this email?
a) To ask for an explanation.
b) To complain.
c) To offer help.

2 Who did he write the email to?
a) a friend
b) a local newspaper
c) a tourist

3 Which words in the text express certainty? a) perhaps
b) definitely
c) possibly

4 Which paragraph gives causes and solutions?
a) 1
b) 2
c) 3​