11. Spam are usually unsolicited _________ ________ which are unwanted by the user. a) e-mail messages b) fax transfers c) business negotiations d) telephone conversations
12. Secretary is usually responsible for doing _________ ________ for the boss. a) application form b) curriculum vitae c) paper work d) job vacancy
13. _______ mail is much faster than traditional mail. a) electronics b) electric c) electricity d) electronic
14. Telex messages have their own _______. a) addressee b) language c) number d) operator
15. We give the _______ a few catalogues of our products. a) customers b) applicants c) vacancies d) addressers
16. Business-to-business letters are intended for company to _______ communication. a) client b) company c) applicant d) co-worker
17. Most business _______ are arranged by telephone. a) telexes b) partners c) letters d) appointments
18. An ______ ______ is used to take calls when the individual is out. a) electronic mail b) extended number c) answering machine d) urgent call
19. Requires for special training are normally included in the _____ _____. a) want ad b) targeted resume c) invitation letter d) job interview
20. ______ ______ are usually excluded from the resume. a) work objectives b) salary demands c) personal interests d) special skills​