Ответ:

Task 11.1  

Quote – say how much sth will cost

Ship – Send / dispatch goods

Issue - Officially give / send sth

Track – follow the progress of sth

Acknowledge – tell sb you have received sth

Deliver – take goods to a place

Charge – ask sb to pay money for a service  

Demand – say firmly that you want sth

Task 11.2

Enquiry – question to get information

Order – Request of goods to be sent

Goods – Things produced for sale

Invoice – Request for payment; bill

Shipment – Amount of goods transported  

Purchase – (formal) process of buying

Terms – Conditions

Penalty – Punishment for breaking an agreement