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Your name is Linda Roberts. You work at Vebbkart Inc., an e-commerce company, as a customer sales executive (CSE). You receive a call from a customer. He has purchased several products through your online portal. Approximately three months ago, he ordered a hair-dryer and found it to be defective. He wants to return it for a refund. You inform him that company policy does not allow returns after two weeks. He becomes quite angry and demands to speak to your manager. Draft an email to your manager, Sarah Jenkins ([email protected]), explaining the situation and asking for her advice.
Compose an email in the adjacent textbox according to the specified format.
Your name is Linda Roberts. You work at Vebbkart Inc., an e-commerce company, as a customer sales executive (CSE). You receive a call from a customer. He has purchased several products through your online portal. Approximately three months ago, he ordered a hair-dryer and found it to be defective. He wants to return it for a refund. You inform him that company policy does not allow returns after two weeks. He becomes quite angry and demands to speak to your manager. Draft an email to your manager, Sarah Jenkins ([email protected]), explaining the situation and asking for her advice.
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Compose an email in the adjacent textbox according to the specified format.
Ответ:
To: [email protected]
Subject: Request for Advice on a Customer Complaint.
_____________________________________________
Dear Sarah,
I hope this email finds you well. I am writing to seek your advice on a customer complaint that I received earlier today.
As a customer sales executive (CSE) at Vebbkart Inc., I received a call from a customer who purchased several products through our online portal. The customer informed me that he had ordered a hair-dryer approximately three months ago, and he found it to be defective. He wants to return the product for a refund.
However, when I informed him that our company policy does not allow returns after two weeks, he became quite angry and demanded to speak to you, our manager. Unfortunately, I was unable to calm him down and he hung up the phone.
I would appreciate your advice on how to handle this situation. Should we make an exception to our policy and allow the customer to return the product for a refund? Or should we stick to our policy? I am seeking your guidance on how to best handle this situation.
Thank you for your time and attention to this matter. I look forward to hearing your thoughts.
Best regards,
Linda Roberts
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