Fill in the tips for giving and receiving feedback with the following words: concrete, advice, receiving, behaviour,
actions, intention, unless, attentively, descriptive, argumentative, personality, correctly, clarifying, incident, defensive, overdo,
pattern, appreciation, intend, paraphrase.

Care for the person ... feedback.
Show respect.
Have the ... to help not to hurt.
Do not give ... , just share ideas .
Focus on ... . Refer to what a person does and
not to what we imagine s/he is. Use verbs which
relate to ...rather than adjectives which describe
personality. You say “You came late to our meeting,
Linda”. You don’t say “You are not organized”. Do not
attack the ... , comment on behaviour.
Be direct, clear, to the point. Be ... . You say “You came
late for our meeting today, Ann”. You don’t say “You are
always late, Ann”.
Give the feedback as soon as possible after the ... .
Don’t ... it. Give just enough information for the other
person to digest. Talk about one specific incident and
not about a lot of behavior incidents.
Check that the other person understood you ...
Ask ... questions.
Listen ... .
At the end ... the major points to see if
it corresponds to what the giver had in
mind. Example: “What you are trying to
say is…” “You think that …”
Ask the giver to be specific and ... .
Don’t get ... , angry, or ... .
Avoid explanation of your behaviour ... asked.
Solicit feedback from other people to check
others’ opinions. If two or three people give
you similar feedback, there may be a ... ,
which you might want to consider.
Show ... to the person giving feedback.
Say what you ... to do as a result of the feedback.