If you (1) ... with what you hear, it is (2)... to remember that one should express his/her point of view without saying (3)... things.
It's better to (4)... strong (5)....s trying not to find who is right. It is much wiser to speak in such a way your opponent will hear you and to establish (6)... with each other.
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AGREE, USE, HURT, SOFT, REACT, CONNECT