Writing Imagine you have bought a new jumper online. It arrived late and was very poor quality, and it was the wrong colour. Write feedback on the product and ask for a refund. Use the ideas and the questions to help you. (6 marks) (100-120 words) Paragraph 1: Why are you writing? Where did you buy the jumper? Paragraph 2: What's the problem? How did you feel? Paragraph 3: What would you like to happen? Key phrase: I bought (product) on your website on (date). I would like... / I would like to ... Please On your website the product details said... I would be grateful if... I'm afraid I was quite disappointed with the...
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Dear Customer Service,
I am writing to request a refund for a jumper I recently purchased on your website. I bought the product on your website on the 1st of March.
Unfortunately, the jumper I received was of very poor quality and not at all what I expected. The colour was not the one I ordered, and it arrived two weeks later than the expected delivery date. I was very disappointed and frustrated by this experience.
I would like to receive a full refund for the product as I do not wish to keep it due to the poor quality and incorrect colour. On your website, the product details stated that it was of good quality, and the colour was as pictured, but that was not the case. I would be grateful if you could process the refund as soon as possible.
I am afraid that I cannot keep the jumper as it does not meet my expectations. I hope that this issue can be resolved quickly and efficiently. Thank you for your attention to this matter.
Sincerely,
[Your Name]