Hello!

My name is XXX, I purchased a swimsuit from you on 01/01/2015.

It was delivered on time, but the courier made me pay a whole $4.5, whereas the declared shipping cost was $3.5. Therefore, I'm expecting a refund of $1 for the shipping costs.

When I unpacked the parcel, it turned out the suit had an ugly tear just below the waistline. I am attaching the picture of the tear for your consideration. 

On top of this, I ordered size S, and you sent me size L, which is unacceptable.

I have had quite a bad experience with this purchase, so please arrange for the item to be returned and replaced with a quality suit of the right size.

Best regards,

XXX.

Customer account number: 123456