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1. The personnel department ……………. a job analysis, which is a detailed study of the elements and characteristics of each job.

a. carries on b. carries out c. goes on d. goes through

2. They write a job description specifying the …………. of the job.

a. objects b. objectives c. results d. characters

3. You should encourage employees …………… openly about any problems.

a. for speaking b. to tell c. to say d. to speak

4. The first step in the disciplinary procedure is an …………….. reprimand.

a. aural b. oral c. open d. overt

5. She doesn't seem to ………… very well with the other secretaries.

a. come on b. get on c. get by d. get through

6. By organizing job…………… you can give staff experience in many different departments.

a. revolution b. recycling c. circulation d. rotation

7. After ………..our training programme, we made some changes.

a. evaluating b. valuing c. vindicating d. validating

8. Our selection procedure is based on the old saying: "You can't fit a square …… into a round hole."

a. bar b. stick c. wood d. peg

9. Before you get the job you have to have a ……………..examination.

a. medicine b. mechanical c. medical d. medicinal

10. Training new staff is …………… , so you must pick the right person.

a. costly b. priceless c. valuable d. cost-effective

11. We can't use ………….. titles such as 'postman' and 'fireman'.

a. sexual b. sexy c. sexist d. sexism

12. We have a policy of …………… our own employees first for any vacancies.

a. thinking b. considering c. asking d. telling

13. As part of the ……………. process, Personnel check each applicant's qualifications before considering them for interview.

a. monitoring b. warming c. screening d. forecasting

14. Tests are used to measure the applicant's ………….. for the job.

a. attitude b. success c. discrimination d. aptitude

15.The personnel department helps to organise an …………….. programme for each new employee.

a. orientation b. orienteering c. inducement d. endurance

16. If we have to dismiss an employee this means the ……………. process has failed in some way.

a. selective b. chosen c. selection d. choice

17. Highly-skilled jobs are usually advertised in the …………… media, such as technical magazines.

a. special b. speciality c. specialist d. specialization

18. Using a standardized application form ensures we get all the ……………we need.

a. particulars b. specialities c. peculiarities d. experience

19. One important aspect of welfare is ensuring that there is no …………. in the work place.

a. discrepancy b. harmony c. discrimination d. discretion

20. Some employees were not happy about the introduction of a yearly ………… interview.

a. approval b. appraisal c. appreciation d. appropriation

21. Her work was beginning to suffer because of family …………… .

a. committees b. commissions c. competition d. commitments

22. After a time employees may feel they are ………………. with a job they find tedious.

a. glued b. stuck c. fastened d. attached

23. His work is generally satisfactory but unfortunately he has a ………….. against his supervisor.

a. hatred b. dissatisfaction c. disagreement d. grudge

24. "Why does the personnel manager always …………… me? I'm not the only one who comes late!"

a. pick up b. pick on c. pick with d. pick out

25. In cases of ……………. we sometimes make loans to employees.

a. hard cash b. hardship c. hard labour d. hard sell

26. In R@D, for example, employing someone …………… unorthodox may produce stimulating ideas.

a. slightly b. scarcely c. lightly d. hardly

27. A complete ……………..is kept on every senior member of staff from the moment they are appointed.

a. document b. paper c. dossier d. diary

28. Positive ………….. is essential so that staff know that their efforts are appreciated.

a. feedback b. discrimination c. commentary d. notification