Read the situation and write a formal email to the manager of the concert hall complaining about the way you were treated. Describe what happened and say what you expect the manager to do.
You recently wanted to go to a concert with a group of friends. Even though you had tickets which your friend had bought online, the people on the door refused to let you in, saying that the tickets did not look genuine.You went home without seeing the concert.
• Say why you are writing and summarise your complaint.
• Describe the incident you are complaining about and give your reaction.
• Say what you would like to happen.
Write your email:
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You recently wanted to go to a concert with a group of friends. Even though you had tickets which your friend had bought online, the people on the door refused to let you in, saying that the tickets did not look genuine.You went home without seeing the concert.
• Say why you are writing and summarise your complaint.
• Describe the incident you are complaining about and give your reaction.
• Say what you would like to happen.
Write your email:
..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
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Answers & Comments
Dear [Manager],
I am writing to express my disappointment and frustration with the treatment I received at the concert hall on [date]. Despite having purchased valid tickets online, my friends and I were denied entry due to the door staff claiming that the tickets appeared to be fake.
I was extremely disappointed to miss out on the concert, especially as I had been looking forward to it for some time. The incident left me feeling frustrated and embarrassed, as I had to explain to my friends that we were unable to enter the venue.
I expect a full refund for the cost of the tickets and an apology for the inconvenience and embarrassment caused by this situation. I also hope that measures will be taken to prevent similar incidents from occurring in the future.
Thank you for considering my complaint. I look forward to receiving a response and resolution to this matter.
Sincerely,
[Your name]