3 The collocations below are useful in customer support.
Cross out the one verb in each group (in bold) that does
not collocate with the noun.
1 Deal with / look into / push in /sort out a problem.
2 Describe / identify / replace / treat the symptoms.
3 Diagnose / locate / offer / repair the fault.
4 Escalate / exchange / launch / replace the product.
5 Ask for / call / give / offer a full refund.
6 Escalate / fax/refer/ replace the problem to a
supervisor​