Corina: Hi, I'm Corina. I recently went on a tour that I booked with your company, and I wanted to complain about the tour guide's behavior. He was very rude and unhelpful throughout the entire trip.

Manager: I'm sorry to hear that you had a bad experience with our tour guide. Can you give me some more details about what happened so that we can investigate the issue?

Corina: Well, for starters, he was always rushing us and never gave us enough time to really take in the sights. He also seemed annoyed whenever anyone asked a question, and didn't provide us with much information about the places we visited.

Manager: I understand that can be frustrating. However, our tour guides are trained to keep the group on schedule so that we can fit everything into the allotted time. As for the lack of information, perhaps he was having an off day or didn't have all the details himself. But I assure you, we take customer feedback seriously and we will look into the matter.

Ответ:

Student A: Hi, I'm Corina. I would like to make a complaint about one of your tour guides.

Student B: Hello, Corina. I'm sorry to hear that you had a bad experience. Can you tell me what happened?

Student A: Well, I went on a tour with one of your guides, and I found his behaviour to be completely unacceptable. He was rude, dismissive and didn't seem to care about our group's needs at all.

Student B: I'm sorry to hear that. However, our guides are trained professionals who have many years of experience in the industry. Can you give me some more details about what happened?

Student A: He kept making inappropriate jokes, and when I asked him to stop, he just laughed and carried on. He also seemed to be rushing us through the tour and didn't give us enough time to take in the sights.

Student B: I'm sorry that you had that experience, Corina. However, please understand that our guides have a difficult job and sometimes use humour to make the tour more enjoyable for everyone. As for the time constraints, our tours are scheduled, and we need to ensure that we stick to the itinerary.

Student A: But I paid good money for this tour, and I expect to receive a certain level of service. I feel like I wasted my money on a tour guide who didn't care about his job or his customers.

Student B: I understand your frustration, Corina, and I apologize for the inconvenience. We take complaints like this very seriously, and I assure you that we will investigate this matter fully. Can I offer you a discount on a future tour with us as a gesture of goodwill?